Where are you located?
We are are an all Australian company, Located in South Yarra, Victoria.
Refund & Returns Policy
- You may return unopened, unused products up to 30 days after purchase to receive a refund, any items returned after the 30 days will not receive a refund but can receive a store credit.
- You are responsible for the cost of an item's return, unless there was an error on our behalf.
- To refund a product, first email firstname.lastname@example.org and we will advise you of the process.
Damaged Or Faulty Items
If you received a damaged product, email photos of the damaged item to email@example.com and include your invoice number and name, and we will work with you to resolve the issue.
Here at Zoe and Tom we believe in putting safety first. All our spa products have been laboratory made and tested. We recommend testing a small amount of product on your pet to ensure there are no allergies. Data sheets are available. We take no liability for product misuse.
- Products are dispatched from Melbourne, Australia.
- All orders over $100AUD are free when shipped to another Australian location
- Orders less than $100 will be charged the following rates through Australia Post.
- Up to 500g $9.30
- 500g-1kg $12.70
- 1kg or more $15.95
- Please contact us at firstname.lastname@example.org for international shipping costs.
We will collect necessary data for invoicing, sales, shipping and remarketing and announcements. You can opt out anytime by following the link in our emails. Or you may send an email to us at email@example.com, We will not share your data with other marketers.